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Dealing with unwelcome change: Illinois town takes care of itself

Acceptance, Agility, Mindsets & BehaviorComments Off

Here is an interesting article in the USA Today about an IL town that dealt with unwelcome change in what appears to be an effective way.
 http://www.usatoday.com/money/economy/2010-09-21-1Aherrin21_CV_N.htm

While many of the comments in response to the article focus on the practice of outsourcing, the main point of the article (and maybe I’m filtering through my own lenses too much) is how the town coped with the transition. It’s a good story, even inspiring. It does not have a happy ending for all but overall, I think it’s a good example of managing through a very difficult transition. I encourage you to read the article but here is what I gleaned as far as effective change/transition management practices:

Best and Worst Practices in BPM and SOA

Acceptance, Mindsets & Behavior, Organizational Change, ResistanceComments Off

In his article, author Peter Woodhull presents the following 3 worst practices and 3 best practices to implementing BPM (Business Process Management) and SOA (Service-Oriented Architecture):

Worst
  1. Buying software first without understanding the business needs and requirements.
  2. Discounting the organizational change effort required to make the solution work.
  3. Trying to “boil” the ocean, trying to do all at once.

Best

  1. Start by defining and validating the problem and the business process in question.
  2. Use BPM and SOA as part of the solution instead of THE solution to complex business problems.
  3. Start with a mission critical process to ensure the necessary executive sponsorship and priority.
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